Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days (excluding Fridays and public holidays).
Once your order has been shipped, you will receive a confirmation email with shipping details.

Shipping Timeframes

UAE (including Dubai): 2–5 business days
GCC Countries: 5–10 business days
International Orders: 15–45 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances.

Shipping Charges

Shipping fees are calculated and displayed at checkout.
We may offer free shipping on selected orders or promotional campaigns.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your shipment.

Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.

Delays

We are not responsible for delays caused by shipping carriers, customs clearance, or events beyond our control. However, we will assist you in tracking and resolving any issues.

Incorrect Address

Customers are responsible for providing accurate and complete shipping information. We are not liable for delivery issues arising from incorrect or incomplete addresses.